Return & Refund Policy
Last Updated: September 2, 2026
At Marck’s Couture, we want you to be satisfied with your purchase. If your item does not meet your expectations, we offer a return period of 30 days from the date of purchase, subject to the conditions outlined in this policy.
Our Return & Refund Summary
For your convenience, our main return terms are:
Return Period: Within 30 days of purchase
Item Condition: Unworn and in original condition
Restocking Fee: None
Standard Return Shipping: Paid by the customer
Refund Method: Original payment method
Refund Processing: Within 10 working days after the approved return is received
Please read the following Return & Refund Policy carefully before requesting a return.
1. Return Eligibility
We accept eligible returns within 30 days of purchase.
To qualify for a return, the item must:
- Be returned within 30 days of the purchase date.
- Be unworn and unused.
- Be in its original condition.
- Be free from stains, makeup, perfume, odors, pet hair, damage, or signs of wear.
- Include original packaging, tags, labels, and accessories when applicable.
- Be suitable for resale in its original condition.
Items that do not meet these requirements may not be eligible for a refund.
2. Return Period
Customers must request a return within 30 days of purchase.
Returns requested after the 30-day return period may not be accepted.
We strongly recommend contacting us as soon as possible if you decide that you would like to return an item.
3. How to Request a Return
To request a return, please contact our customer service team with the following information:
- Order number
- Customer name
- Email address used for the order
- Item(s) you wish to return
- Reason for the return
- Any relevant photographs, if applicable
Our customer service team will review your request and provide instructions for completing the return.
Please do not send an item back before contacting us and receiving return instructions.
4. Return Shipping Costs
For standard returns, the customer is responsible for the return shipping cost.
The original shipping cost, if any, is generally not refundable.
Exceptions
If you received:
- A defective item, or
- An incorrect item that was sent by Marck’s Couture,
we will review the issue and may cover the applicable return shipping cost.
If you believe your item is defective or incorrect, please contact us before returning it so we can provide the appropriate instructions.
5. No Restocking Fee
Marck’s Couture does not charge a restocking fee.
There is no restocking fee for eligible returned items.
6. Condition of Returned Items
Returned products must be in the same condition in which they were received.
For clothing and dresses, items must be:
- Unworn
- Unwashed
- Unaltered
- Free from stains or marks
- Free from makeup, deodorant, perfume, or other odors
- Free from damage
- Returned with original tags and packaging when applicable
For hygiene and resale purposes, we may reject items that show signs of use or wear.
7. Items That May Not Qualify for Return
A return may be refused if an item:
- Has been worn or used.
- Has been washed or cleaned.
- Has been altered after purchase.
- Has stains, makeup, perfume, or other marks.
- Has an unusual odor.
- Has been damaged after delivery.
- Is missing required tags or accessories.
- Is returned after the 30-day return period.
- Is otherwise not in its original condition.
If you are unsure whether your item qualifies for a return, please contact us before shipping it back.
8. Defective or Incorrect Items
We want every customer to receive the correct product in good condition.
If you receive an item that is defective, damaged, or different from the item you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photographs showing the issue, when applicable
We will review the information and determine the appropriate solution.
For confirmed defective or incorrectly delivered items, Marck’s Couture may provide a replacement, return authorization, or refund, depending on the circumstances.
9. Refund Process
Once your returned item is received, we will inspect it to confirm that it meets our return requirements.
If the return is approved, the refund will be processed to the original payment method used for the purchase.
We do not charge a restocking fee for approved returns.
10. Refund Processing Time
Approved refunds are generally processed within 10 working days after the returned item has been received and approved.
Please understand that after we issue a refund, the time required for the funds to appear in your account may depend on your bank, credit card company, or payment provider.
The time it takes for the refund to appear in your account may therefore vary.
11. Refund Amount
For an approved return, the eligible purchase amount will be refunded according to this policy.
Return shipping costs are the customer's responsibility for standard returns.
If the return is due to a confirmed defective or incorrectly delivered item, the applicable return shipping costs may be covered by Marck’s Couture.
12. Original Shipping Charges
If an order included a shipping charge, the original shipping charge may not be refundable for a standard customer-initiated return.
Our current standard shipping policy provides free shipping on eligible U.S. orders, but return shipping costs for standard returns remain the customer's responsibility.
13. Exchanges
If you would like a different item, size, or style, please contact us before returning your order.
Exchange availability may depend on product availability.
If the requested replacement is unavailable, we may offer another appropriate solution in accordance with this Return & Refund Policy.
14. Return Inspection
All returned items are subject to inspection.
The purpose of the inspection is to confirm that the item:
- Was purchased from Marck’s Couture.
- Was returned within the applicable return period.
- Meets the condition requirements.
- Has not been worn, altered, damaged, or otherwise used.
A refund will be processed only after the return has been approved.
15. Return Package Tracking
We recommend using a shipping service that provides tracking when returning an item.
Customers are responsible for the package until it is successfully delivered to Marck’s Couture.
Please retain your return shipping receipt and tracking information until your return has been completed and your refund has been processed.
16. Lost Return Packages
Marck’s Couture is not responsible for return packages that are lost or damaged while being shipped back to us by the customer.
If your return package is lost during transit, please contact the shipping carrier and use your return tracking information to initiate an investigation.
17. Refund Delays
If you have been notified that your refund has been approved but the funds have not yet appeared in your account, please allow additional processing time for your bank or payment provider.
If you still have not received your refund after the applicable processing period, please contact us so we can assist you.
18. Fraudulent or Abusive Returns
Marck’s Couture reserves the right to refuse returns or refunds where there is evidence of misuse, fraudulent activity, repeated abuse of the return policy, or intentional damage to merchandise.
This policy is intended to provide a fair return experience for our customers while protecting the integrity of our products and business.
19. Changes to This Policy
Marck’s Couture reserves the right to update, modify, or replace this Return & Refund Policy when necessary.
Any changes will be posted on this page with an updated date.
We encourage customers to review this policy before making a purchase or submitting a return request.
20. Contact Us
If you have questions about returns, refunds, exchanges, or an item you received, please contact us.
Contact Us:
Store Name: Marck’s Couture
Phone: +1 661-345-6502
Email: info@marckscouture.store
Physical address: Marck’s Couture, 216 Avenida Ruiz, Delano CA 93215, United States
Opening Hours:
Monday to Saturday :- (09:00 AM–07:00 PM) (GMT-8)(PST)
Sunday :Closed
(Labor Day) Hours might differ
Time Zone : (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We aim to respond to customer inquiries within 24 hours.
Thank you for choosing Marck’s Couture. We appreciate your business and are committed to providing a straightforward and customer-friendly shopping experience.
Your style. Your moment. Your confidence.
