Shipping policy
Shipping Policy
Last Updated: September 2, 2026
At Marck’s Couture, we understand how important it is to receive your order safely and on time, especially when you are shopping for a wedding, formal event, celebration, or other special occasion.
Quick Shipping Summary
For your convenience, here are our standard shipping terms:
Shipping Area: United States only
Shipping Cost: Free shipping on all orders — no minimum purchase
Processing Time: 1–3 business days
Transit Time: 4–7 business days
Estimated Total Delivery: Approximately 5–10 business days
Order Cut-Off Time: 5:00 PM Pacific Time (Los Angeles)
Time Zone : 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
Customer Support Response: Within 24 hours
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This Shipping Policy explains how we process, prepare, and deliver orders placed through the Marck’s Couture online store. By placing an order with us, you acknowledge and agree to the terms described below.
1. Shipping Area
Marck’s Couture currently ships orders to addresses within the United States only.
At this time, we do not offer standard online shipping to international destinations, including Canada, Mexico, Europe, Asia, or other countries outside the United States.
Please make sure your shipping address is located within the United States before completing your purchase.
2. Free Shipping
We are pleased to offer free shipping on all orders, with no minimum purchase requirement.
The standard shipping cost for eligible orders is $0.00.
You will not need to reach a specific order value to qualify for free shipping.
3. Order Processing Time
Our standard order processing time is 1–3 business days from the date of purchase.
Processing begins after:
- Your order has been successfully submitted.
- Payment has been successfully authorized.
- The necessary order information has been received.
During processing, we carefully prepare your items for shipment and complete the necessary order checks before the package is handed over to the shipping carrier.
What Is a Business Day?
For purposes of this policy, business days generally refer to Monday through Friday, excluding applicable holidays.
Weekends and holidays may not count toward the stated processing timeframe.
4. Order Cut-Off Time
Our daily order cut-off time is: 5:00 PM Pacific Time (Los Angeles)
Opening Hours:
Monday to Saturday :- (09:00 AM–07:00 PM) (GMT-8)(PST)
Sunday :Closed
(Labor Day) Hours might differ
Time Zone : (GMT-08:00) Pacific Standard Time (Los Angeles)
Orders placed before 5:00 PM Pacific Time will generally be processed according to our normal processing schedule.
Orders placed after 5:00 PM Pacific Time may be treated as being received on the following business day for processing purposes.
For example, an order placed after the daily cut-off may not begin its processing timeframe until the next business day.
5. Shipping & Transit Time
After your order has completed processing and has been shipped, the estimated transit time is:
4–7 business days
Transit time may vary depending on your delivery location and the shipping carrier's network.
Estimated Total Delivery Time
Our typical estimated timeframe is:
1–3 business days for processing + 4–7 business days in transit
This means that most orders may arrive within approximately 5–10 business days after purchase.
These timeframes are estimates and should not be considered guaranteed delivery dates.
6. When Does the Shipping Time Begin?
The transit period begins after your order has been processed and handed over to the shipping carrier.
The 4–7 business day transit estimate does not include the initial 1–3 business days required to process your order.
Once your package has been shipped, tracking information may be provided so you can monitor its progress.
7. Order Confirmation
After successfully placing your order, you should receive an order confirmation containing important information about your purchase.
Please review your confirmation carefully and make sure that your shipping address and order details are correct.
If you believe any information is incorrect, contact us as soon as possible.
We cannot guarantee that changes can be made after an order has entered processing or has already been shipped.
8. Shipping Confirmation & Tracking
When your order is shipped, tracking information will be provided when available.
Tracking allows you to monitor the status and estimated progress of your shipment.
Please understand that tracking information may take some time to appear or update after the package has been accepted by the shipping carrier.
If your tracking information does not immediately show movement, please allow additional time for the carrier's system to update.
9. Delivery Estimates
The 4–7 business day transit timeframe is an estimated delivery period, not a guaranteed delivery date.
Actual delivery times may vary because of:
- Delivery location
- Shipping carrier operations
- Weather conditions
- Holidays
- High shipping volumes
- Transportation interruptions
- Incorrect or incomplete address information
- Other circumstances outside our control
We recommend placing your order sufficiently in advance if you are purchasing an item for a specific event or important date.
10. Delays Caused by Shipping Carriers
Marck’s Couture works to process orders within our stated processing timeframe. However, once an order has been transferred to the shipping carrier, certain delays may be outside our control.
Carrier delays can occur because of severe weather, transportation problems, holidays, high package volumes, operational disruptions, or other unforeseen circumstances.
If your package is delayed, please first review the latest tracking information. If you need additional assistance, contact our customer service team.
11. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before submitting your order, please verify:
- Full recipient name
- Street address
- Apartment, suite, or unit number, if applicable
- City
- State
- ZIP code
- Phone number
- Other required delivery information
If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned to the sender.
If you notice an address error after placing your order, contact us immediately. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.
12. Undeliverable or Returned Packages
A package may be considered undeliverable if the shipping carrier cannot complete delivery because of an incorrect address, incomplete address, refusal of delivery, or another delivery-related issue.
If a package is returned to Marck’s Couture, please contact us so we can review the situation and determine the available options.
Additional shipping arrangements may be required before a returned package can be sent again.
13. Lost Packages
If your package appears to be lost during transit, please contact us with your order number and tracking information.
We will review the available shipment information and, when appropriate, assist you in determining the next steps.
Please note that carrier investigations may take additional time depending on the circumstances.
14. Package Marked as Delivered
If the tracking information shows that your package was delivered but you cannot locate it, please:
- Check around your property and usual delivery locations.
- Check with household members, neighbors, or building management if applicable.
- Review the carrier's delivery details.
- Contact the shipping carrier if necessary.
- Contact Marck’s Couture if you still need assistance.
Providing the correct shipping address at checkout is important to help ensure successful delivery.
15. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and its contents as soon as possible.
Photographs of the packaging and item may be helpful when reviewing a shipping-related issue.
Contact our customer service team with your order information and details about the damage so we can assist you.
16. Multiple Items in One Order
If an order contains multiple products, items may be processed and shipped together when possible.
In some circumstances, items may be shipped separately depending on product availability, order processing requirements, or shipping logistics.
If items are shipped separately, you may receive separate tracking information.
17. Holidays and High-Volume Periods
During major holidays, promotional events, seasonal sales, or periods of unusually high order volume, processing and delivery may take longer than the standard estimated timeframe.
We recommend ordering early when purchasing an outfit or dress for a specific event, wedding, celebration, or important occasion.
18. Weather and Unforeseen Circumstances
Marck’s Couture is not responsible for shipping delays caused by circumstances beyond our reasonable control.
Such circumstances may include severe weather, natural disasters, transportation disruptions, carrier interruptions, government restrictions, or other unexpected events.
We will continue to make reasonable efforts to assist customers when these situations occur.
19. Shipping Information at Checkout
Before completing your purchase, please review the shipping information displayed during checkout.
Because we currently provide free shipping on all orders within the United States, there is no standard shipping charge added to eligible orders.
20 . Changes to This Shipping Policy
Marck’s Couture reserves the right to update, modify, or replace this Shipping Policy when necessary.
Any changes will be posted on this page with the updated date.
We encourage customers to review the Shipping Policy before placing an order.
21. Contact Us About Shipping
If you have questions about your shipment, delivery status, processing time, or any other shipping-related matter, please contact us.
Contact Us:
Store Name: Marck’s Couture
Phone: +1 661-345-6502
Email: info@marckscouture.store
Physical address: Marck’s Couture, 216 Avenida Ruiz, Delano CA 93215, United States
Opening Hours:
Monday to Saturday :- (09:00 AM–07:00 PM) (GMT-8)(PST)
Sunday :Closed
(Labor Day) Hours might differ
Time Zone : (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within 24 hours.
Response Time: We aim to respond to customer inquiries within 24 hours.
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Thank you for choosing Marck’s Couture. We appreciate your business and look forward to delivering your order to you.
Your style. Your moment. Your confidence.